Send your picture along with your confirmation number via Etsy Message System or email to etsy [!at] personalizationlab.com
*****If you want to change the quote, please send us a message right after the purchase.
• Please choose Memorial Pet Stone’s dimension.
• Please choose the design (Image #2)
• Please write your required information in the Personalization Section. (If you forget to add a note, please contact us via message. We can fix it for you)
• We need high-resolution photos otherwise, the end product will not look as good as our display image.
Standard Shipping: 3-7 Business Day*
Expedited Shipping: 2-3 Business Day*
*Up to your distance from California.
We use %100 natural granite rock slates. Edges of the stones are hand fractured for a better natural look. The stones are %100 UV and weather (water, snow, wind) resistant.
It is always hard to lose a loved one, but a pet memorial stone is a great way to keep your pet's memory alive. Our pet memorial stone offers anyone the ability to cherish the memory of a loved pet who was dear to your heart. Pets are special companions and best friends that should never be forgotten. This granite stone is permanently printed with the name, one photo, and a date.
2-4 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
You can use either Etsy Message system or iMessage to send pictures and ask for customization ideas!
Contact number: +1 (323) 333-0504
Please contact us via the Etsy message system. If we made a mistake we will send you a replacement without any additional cost.
If you provided a wrong customization (made a typo or autocorrected by phone) we can still send you a replacement but we may apply an additional charge (shipping cost+product cost).
Please double-check your customization details at the checkout before completing transactions. We will customize your order exactly what you provided.
I am sorry, we don't provide gift wrapping and packaging. But we can add a small gift note on the label. For Example: "Gift From Scarlett".
Please contact us right after placing your order to add that gift note. Please don't request a gift note via "Note to the Seller" section at the checkout
Please contact us via the Etsy message system. If the problem is caused by the shipping service we will send you a replacement right away.
If you provided a wrong shipping address ( wrong apt. number, missing apt. number, invalid address, etc.) we can still send you a replacement. But we may ask for an additional shipping charge for the replacement.
If you forgot to change the shipping address at the checkout please contact us immediately. If we haven't shipped your order yet we can update the shipping address.