This listing created for customer who wish to create their own design. This is the only design fee product should have buy separately. Please do not purchase this listing directly if you need custom design reach us first.
1-5 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
You can use either Etsy Message system or iMessage to send pictures and ask for customization ideas!
Contact number: +1 (323) 333-0504
Please contact us via the Etsy message system. If we made a mistake we will send you a replacement without any additional cost.
If you provided a wrong customization (made a typo or autocorrected by phone) we can still send you a replacement but we may apply an additional charge (shipping cost+product cost).
Please double-check your customization details at the checkout before completing transactions. We will customize your order exactly what you provided.
I am sorry, we don't provide gift wrapping and packaging. But we can add a small gift note on the label. For Example: "Gift From Scarlett".
Please contact us right after placing your order to add that gift note. Please don't request a gift note via "Note to the Seller" section at the checkout
Please contact us via the Etsy message system. If the problem is caused by the shipping service we will send you a replacement right away.
If you provided a wrong shipping address ( wrong apt. number, missing apt. number, invalid address, etc.) we can still send you a replacement. But we may ask for an additional shipping charge for the replacement.
If you forgot to change the shipping address at the checkout please contact us immediately. If we haven't shipped your order yet we can update the shipping address.
Sep 28, 2022
Accidentally sent the wrong set of coasters, made a replacement and everything worked out great.
Sep 24, 2022
I highly recommend!
Sep 8, 2022
Absolutely LOVE the board - highly recommend to make sure the name isn’t to lengthy or go with a new design. Scarlett worked with me and was extremely responsive! Will be back for more gifts!
Sep 6, 2022
I made a mistake and the shop helped me correct it. Beautiful, cutting board. Wedding couple loved it!!