This listing created for customer who wish to create their own design. This is the only design fee product should have buy separately. Please do not purchase this listing directly if you need custom design reach us first.
Shipping from United States
Processing time
1-5 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
How can I contact for fastest response?
You can use either Etsy Message system or email.
Contact email: etsy@personalizationlab.com
Contact number: +1 (323) 333-0504
My product delivered but it has typo on it. What should I do?
Please contact us via the Etsy message system. If we made a mistake we will send you a replacement without any additional cost.
If you provided a wrong customization (made a typo or autocorrected by phone) we can still send you a replacement but we may apply an additional charge (shipping cost+product cost).
Please double-check your customization details at the checkout before completing transactions. We will customize your order exactly what you provided.
Gift wrapping and packaging
I am sorry, we don't provide gift wrapping and packaging. But we can add a small gift note on the label. For Example: "Gift From Scarlett".
Please contact us right after placing your order to add that gift note. Please don't request a gift note via "Note to the Seller" section at the checkout
My order returned to the sender. What should I do?
Please contact us via the Etsy message system. If the problem is caused by the shipping service we will send you a replacement right away.
If you provided a wrong shipping address ( wrong apt. number, missing apt. number, invalid address, etc.) we can still send you a replacement. But we may ask for an additional shipping charge for the replacement.
If you forgot to change the shipping address at the checkout please contact us immediately. If we haven't shipped your order yet we can update the shipping address.
Reviews (179)
Average:
Dec 6, 2024
Housewarming gift for my kids and they loved it. Great customer service too!
Annette Clark
Nov 28, 2024
I needed a replacement tag and seller made it so easy and quick to purchase a new one! Even replaced the collar too which I didn’t expect! Super fast shipping!
Tasha Presson
Nov 17, 2024
Thank you so much for reshipping to the correct address. It meant so much to me
Amy Miller
Oct 27, 2024
We had a little glitch, but Scarlett made it right. The cups were perfect, just what I wanted. i would highly recommend these products and this company for their attention to details.
robingbenson
Oct 18, 2024
Highly recommend fast customer service and support!
Kidest Belayneh